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Registrar Name: Omnis.com Reviewer Name: Joe Rating: (1 worst - 5 best) 2 Comments: I`ve been an Omnis customer for three years and remain so. My name and email are an alias to protect my current accounts. Omnis is an okay host, insofar as their registration and online tools are concerned. I have, however, been grossly inconvenienced by long outages and slow technical support. Omnis does NOT staff their support desk 24/7. If there`s an after-hours outage -- which is too common with Omnis -- you won`t be able to reach anyone. Omnis inexplicably does not maintain an offsite network status page. I have to wonder if this is so their customers can`t see the fragile state of their infrastructure. Phone support is fair when you can get them. Email support is poor. Two or three day turnarounds on technical queries are common. I want to like Omnis, but am considering moving to another host. There are better alternatives. A host as large as Omnis should really have someone on staff at all times, and they need to improve their communication with customers. Registrar Name: Omnis.com Reviewer Name: Carolina Aguilera Rating: (1 worst - 5 best) 1 Comments: Because of Omnis, I lost my domain (which is my own name!). In early September, I transfered my domain to Omnis.com. The company received my payment, but two months later I was still unable to complete the transfer or manage my domain. I complained on several occasions through their "support" email, support@omnis.com - an experience that was useless and time consuming. I received e-mails from at least three different people at Omnis and they all gave me different reasons for the problem - they did not get the info they required to authorize the transfer (which I mailed weeks ago), the domain was locked by someone else, my previous registrar needed to transfer it, etc, etc, etc. Solutions? None. After weeks of frustration and wasting time, I asked them to refund my money, so that I could take my domain name somewhere else. Ever since the problem started, I`ve been checking at register.com and whois.com, to see what was the status of my domain. It always appeared as unavailable, but in the past few days, when I tried to see the owner of the domain, my name did not appear. It just said "website not found." Today, I checked again and, much to my shock, it appears that the domain (my own name) is registered by a company in Kenya, which is probably trying to make a buck at my expense - thanks to Omnis`s incompetence. I`m a journalist, in the middle of a book deal and urgently need to have my domain name back. My only mistake was transfering it to a crappy company such as Omnis. Carolina Aguilera Registrar Name: Omnis.com Reviewer Name: Carolina Rating: (1 worst - 5 best) 1 Comments: Because of Omnis, I lost my domain (which is my own name!). In early September, I transfered my domain to Omnis.com. The company received my payment, but two months later I was still unable to complete the transfer or manage my domain. I complained on several occasions through their "support" email, which was a total waste of time. I received e-mails from at least three different people at Omnis and they all gave me different reasons for the problem - they did not get the info they required to authorize the transfer (which I mailed weeks ago), the domain was locked by someone else, my previous registrar needed to transfer it, etc. Solutions? None. Ever since the problem started, I`ve been checking the status of my domain. It always appeared as unavailable, so I was unable to renew it. Yesterday, I checked again and, much to my shock, it appears that the domain (my own name) is registered by a company in Kenya, which is probably trying to make a buck at my expense - thanks to Omnis`s incompetence. I`m a journalist, in the middle of a book deal and urgently need to have my domain name back. I contacted Omnis to ask they solve the problem they caused and got a message from James Fromm, vice president of operations, saying "unfortunately this situation is quite common" and there is nothing they can (or will) do. Omnis.com Review Submit Review of Omnis.com |
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